获取工单详情

根据order_no获取指定工单详情

错误码	说明
22301	order_no非法，对应工单不存在
调用此接口需购买服务席位。

返回响应

🟢200成功

application/json

Body

work_order

object

工单详情

必需

button_operate

object

可操作权限

必需

cc_list

array[string]

抄送员工id列表

必需

content

object

流转填写的备注

必需

corp_id

string

企业id

必需

created_at

integer

创建时间

必需

creator_avatar

string

创建者头像

必需

creator_id

string

创建者id

必需

creator_name

string

创建者姓名

必需

deliver

boolean

是否被投递

必需

flow_handler

integer

是否在流内

必需

handler_avatar

string

处理人头像

必需

handler_id

string

处理人id

必需

handler_name

string

处理人姓名

必需

last_handler_avatar

string

上一个处理人头像

必需

last_handler_id

string

上一个人处理人id

必需

last_handler_name

string

上一个处理人姓名

必需

msg_list

array[string]

聊天记录列表

必需

order_no

string

工单号

必需

processing_flows

array [object {21}]

工单流程

必需

relation_avatar

string

关系实体头像

必需

relation_corp_name

string

关系公司名

必需

relation_id

string

关系实体id

必需

relation_name

string

关系实体名

必需

relation_type

integer

关系实体类型

必需

reopen

boolean

是否重新打开过

必需

stage_name

string

阶段名

必需

status

integer

工单状态

必需

template_id

integer

模板id

必需

template_step

integer

模板阶段

必需

template_title

string

模板标题

必需

title

string

标题

必需

total_time

integer

工单持续时间

必需

updated_at

integer

更新时间

必需

work_order_component_record_list

array [object {12}]

必需

示例

{
  "errcode": 0,
  "errmsg": "ok",
  "work_order": {
    "button_operate": {
      "chat_record": true,
      "close": true,
      "comment": true,
      "deliver": true,
      "evaluate": false,
      "preview_flow": true,
      "reopen": false,
      "share": true,
      "update": false
    },
    "cc_list": [],
    "content": {
      "pic": [],
      "text": "2021年12月17日19:42:45"
    },
    "corp_id": "1653682321878942721",
    "created_at": 1639741382,
    "creator_avatar": "http://wework.qpic.cn/wwhead/duc2TvpEgSSWiaVLaJnssacHwZYrZyrx6ocrKgLEf8jujEW7QUaFwm8gLKUP8wJAxKPyUIp4RaOI/0",
    "creator_id": "LiuYang",
    "creator_name": "超长昵称你怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗",
    "deleted": 0,
    "deliver": false,
    "flow_handler": 1,
    "handler_avatar": "http://wework.qpic.cn/wwhead/duc2TvpEgSSWiaVLaJnssacHwZYrZyrx6ocrKgLEf8jujEW7QUaFwm8gLKUP8wJAxKPyUIp4RaOI/0",
    "handler_id": "LiuYang",
    "handler_name": "超长昵称你怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗",
    "id": 26369,
    "last_handler_avatar": "",
    "last_handler_id": "",
    "last_handler_name": "",
    "msg_list": [],
    "order_no": "1471808049579560960",
    "processing_flows": [
      {
        "attached_json": [],
        "cc_list": null,
        "content": {
          "pic": null,
          "text": "待员工 超长昵称你怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗 处理"
        },
        "created_at": 1639741382,
        "creator_avatar": "http://wework.qpic.cn/wwhead/duc2TvpEgSSWiaVLaJnssacHwZYrZyrx6ocrKgLEf8jujEW7QUaFwm8gLKUP8wJAxKPyUIp4RaOI/0",
        "creator_id": "LiuYang",
        "creator_name": "超长昵称你怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗",
        "del_reply_status": false,
        "handler_avatar": "http://wework.qpic.cn/wwhead/duc2TvpEgSSWiaVLaJnssacHwZYrZyrx6ocrKgLEf8jujEW7QUaFwm8gLKUP8wJAxKPyUIp4RaOI/0",
        "handler_id": "LiuYang",
        "handler_name": "超长昵称你怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗",
        "id": 114049,
        "is_show": 1,
        "point": 0,
        "reply_time": 0,
        "to_avatar": "",
        "to_id": "LiuYang",
        "to_name": "",
        "to_type": 0,
        "type": 2,
        "type_name": "待处理"
      },
      {
        "attached_json": [],
        "cc_list": null,
        "content": {
          "pic": null,
          "text": "员工超长昵称你怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗已为客户大大怪创建了工单"
        },
        "created_at": 1639741382,
        "creator_avatar": "http://wework.qpic.cn/wwhead/duc2TvpEgSSWiaVLaJnssacHwZYrZyrx6ocrKgLEf8jujEW7QUaFwm8gLKUP8wJAxKPyUIp4RaOI/0",
        "creator_id": "LiuYang",
        "creator_name": "超长昵称你怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗",
        "del_reply_status": false,
        "handler_avatar": "http://wework.qpic.cn/wwhead/duc2TvpEgSSWiaVLaJnssacHwZYrZyrx6ocrKgLEf8jujEW7QUaFwm8gLKUP8wJAxKPyUIp4RaOI/0",
        "handler_id": "LiuYang",
        "handler_name": "超长昵称你怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗怕了吗",
        "id": 113921,
        "is_show": 1,
        "point": 0,
        "reply_time": 0,
        "to_avatar": "",
        "to_id": "",
        "to_name": "",
        "to_type": 0,
        "type": 1,
        "type_name": "新建工单"
      }
    ],
    "relation_avatar": "http://wx.qlogo.cn/mmhead/Q3auHgzwzM6zorW37WoZ1KkmibpmJQo53Cicwg69nHv8NqJJ1JLrcFsw/0",
    "relation_corp_name": "",
    "relation_id": "wm8xjUCAAAjzIxv1bnZErBXWZgBV2RBg",
    "relation_name": "大大怪",
    "relation_type": 1,
    "reopen": false,
    "stage_name": "",
    "status": 10,
    "template_id": 62081,
    "template_step": 1,
    "template_title": "鬼鬼",
    "title": "2021年12月17日19:42:43",
    "total_time": 0,
    "updated_at": 1639741382,
    "work_order_component_record_list": [
      {
        "component_id": 15745,
        "component_type": "file",
        "corp_id": 1653682321878942700,
        "created_at": "2021-12-17T19:43:02+08:00",
        "id": 125825,
        "order_no": 1471808049579561000,
        "sort": 6,
        "template_id": 62081,
        "title": "附件",
        "updated_at": "2021-12-17T19:43:02+08:00",
        "value": "",
        "values": []
      },
      {
        "component_id": 15873,
        "component_type": "selectMultiple",
        "corp_id": 1653682321878942700,
        "created_at": "2021-12-17T19:43:02+08:00",
        "id": 125953,
        "order_no": 1471808049579561000,
        "sort": 7,
        "template_id": 62081,
        "title": "多拉下选框",
        "updated_at": "2021-12-17T19:43:02+08:00",
        "value": "",
        "values": null
      },
      {
        "component_id": 16001,
        "component_type": "checked",
        "corp_id": 1653682321878942700,
        "created_at": "2021-12-17T19:43:02+08:00",
        "id": 126081,
        "order_no": 1471808049579561000,
        "sort": 8,
        "template_id": 62081,
        "title": "多选项",
        "updated_at": "2021-12-17T19:43:02+08:00",
        "value": "",
        "values": null
      },
      {
        "component_id": 16129,
        "component_type": "input",
        "corp_id": 1653682321878942700,
        "created_at": "2021-12-17T19:43:02+08:00",
        "id": 126209,
        "order_no": 1471808049579561000,
        "sort": 9,
        "template_id": 62081,
        "title": "电话",
        "updated_at": "2021-12-17T19:43:02+08:00",
        "value": "45645645632",
        "values": ""
      },
      {
        "component_id": 16257,
        "component_type": "select",
        "corp_id": 1653682321878942700,
        "created_at": "2021-12-17T19:43:02+08:00",
        "id": 126337,
        "order_no": 1471808049579561000,
        "sort": 10,
        "template_id": 62081,
        "title": "城市",
        "updated_at": "2021-12-17T19:43:02+08:00",
        "value": "",
        "values": [
          "上海"
        ]
      }
    ]
  }
}

🟢200正常返回

请求参数

示例代码

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